Tag Archives: Confluent; Call Center

Conduent to Close Call Center in Federal Way, WA – 300+ to be Laid Off

Tha Washington State Employment Security Department received a Worker Adjustment and Retraining Notification (WARN) from Confluent, a company listed on the Fortune 500 List of the largest U.S. companies, that they will be laying off 300+ employees when they close their Federal Way, WA location effective July 31, 2018.

Confluent mentioned in their May 9th earnings call that the company plans to part with it’s customer care businesses as part of the company’s future direction: “the standalone transactional call center work (is) something that we intend to divest.”

The Confluent website still lists openings in nearby Washington communities on their Careers page. Staff from the local Employment Security rapid response team and WorkSource center will perform outreach to employees of the organization to ease the transition.

Photo by NathanaelBC on Foter.com / CC BY-NC-ND